Our service team starts by communicating on-site with your IT and Facility Managers to learn your goals, level of service requirement, and overall maintenance program objective. We then create a detailed business proposal to meet your specific needs paying close attention to any feedback provided. Our priority is to then oversee your method of procedures (MOP’s), standard operating procedures (SOP’s) and comprehensive service program to ensure all assets are performing to your standards.

Through our extensive post-PM technical review, we will examine your field service reports (FSR) and perform an open dialog assessment taking any CAPEX/OPEX requirements and cost saving opportunities into consideration regarding your UPS maintenance.

If an emergency arises, call our National Operations Center (NOC) 24/7/365  at 866-432-1711, who will assess, dispatch and oversee equipment emergency issues quickly and accurately. After each emergency call, we will provide field service reports (FSR) and root cause analysis (RCA). We also implement necessary next actions with our field engineers to get your equipment back online ASAP. All MOPs and SOPs are followed 100% of the time.  

Our service team can design a hybrid maintenance contract for all UPS systems to include different levels of service for each UPS.  For example, if you require Preventive Maintenance (PM) only, a UPS full service contract, and OEM warranty on separate units, we can make that happen. If you are looking to add different equipment to an existing UPS contract, we can become your single point of contact.  You have the opportunity to add batteries, generators, switchgear, HVAC cooling systems, fire suppression and other electrical/mechanical systems to an existing UPS service contract with FGC. Our vendor network includes OEM, third-party service companies, and FGC technicians placed on-site for expert support.  

As part of our mission critical facility support services, FGC can assist with design and construction, site surveys, efficiency studies and special projects related to mission critical power & cooling applications.  The projects include new build, retrofit, and expansion of existing data center. We can also assist with asset disposition as needed, recycling, and tear-outs. Do not hesitate to call us for details.