Alert Message - UPS
Call Customer FM
Dispatch
Monitor
Additional Comments
Escalation Path
Battery Alarm
X
X
This can mean battery connection loose or failed battery. It's imperative to get the bad battery jumpered out of the string or we run the risk load loss.
Call customer contact, if no answer leave message. No call back in 10 minutes call VP-Operations. Repeat call to customer contact. Note all call notes in Keys ticket system under internal comments. Dispact if no personell answer or call back within 30 min
Fan Alarm
X
X
Check model specification to see if there are redundant fans.
Call customer contact, if no answer leave message. No call back in 10 minutes call VP-Operations. Repeat call to customer contact. Note all call notes in Keys ticket system under internal comments. Dispatch if no personnel answer or call back within 30 min
Overload Alarm
X
X
X
Call customer contact, if no answer leave message. No call back in 10 minutes call VP-Operations. Repeat call to customer contact. Note all call notes in Keys ticket system under internal comments. Dispatch if no personnel answer or call back within 30 min
UPS in Bypass
X
X
X
Call customer contact, if no answer leave message. No call back in 10 minutes call VP-Operations. Repeat call to customer contact. Note all call notes in Keys ticket system under internal comments. Dispatch if no personnel answer or call back within 30 min
UPS Temperature Alarm
X
X
Typically is issue with HVAC. May require dispatch of HVAC technician
Call customer contact, if no answer leave message. No call back in 10 minutes call VP-Operations. Repeat call to customer contact. Note all call notes in Keys ticket system under internal comments. Dispact if no personell answer or call back within 30 min
Alert Message - GENERATOR
Call Customer FM
Dispatch
Monitor
Additional Comments
Escalation Path
Communication loss to generator
X
X
Wait 30 minutes. If alert does not clear, call RD to determine dispatch
Call customer contact, if no answer leave message. No call back in 10 minutes call VP-Operations. Repeat call to customer contact. Note all call notes in Keys ticket system under internal comments. Dispatch if no personnel answer or call back within 30 min
Generator global pre-alarm active
X
Call customer contact to determine dispatch
Call customer contact, if no answer leave message. No call back in 10 minutes call VP-Operations. Repeat call to customer contact. Note all call notes in Keys ticket system under internal comments. Dispatch if no personnel answer or call back within 30 min
Low fuel level pre-alarm
X
X
Call RD to determine if call to fill is needed. Have fuel level percentage ready.
Call customer contact, if no answer leave message. No call back in 10 minutes call VP-Operations. Repeat call to customer contact. Note all call notes in Keys ticket system under internal comments. Dispatch if no personnel answer or call back within 30 min
High fuel level pre-alarm
X
Call RD to determine if call to empty is needed. Have fuel level percentage ready.
Call customer contact, if no answer leave message. No call back in 10 minutes call VP-Operations. Repeat call to customer contact. Note all call notes in Keys ticket system under internal comments. Dispatch if no personnel answer or call back within 30 min
Alert Message - PDU
Call Customer FM
Dispatch
Monitor
Additional Comments
Escalation Patch
Communication has been lost to PDU
X
X
X
If associated with MOP work/repair, update the Keys ticket. Close ticket out upon completion of work. If not associated with MOP work check panel schedule, see if branch circuits are reporting in monitoring system.
Call customer contact, if no answer leave message. No call back in 10 minutes call VP-Operations. Repeat call to customer contact. Note all call notes in Keys ticket system under internal comments. Dispatch if no personnel answer or call back within 30 min
Alert Message - FIRE SUPRESSION
Call Customer FM
Dispatch
Monitor
Additional Comments
Escalation Path
Trouble alarm active on fire alarm system
X
X
X
If associated with MOP work/repair, update the Keys ticket. Close ticket out upon completion of work. If not associated with MOP work check panel schedule, see if branch circuits are reporting in monitoring system.
Call customer contact, if no answer leave message. No call back in 10 minutes call VP-Operations. Repeat call to customer contact. Note all call notes in Keys ticket system under internal comments. Dispatch if no personnel answer or call back within 30 min