FACILITY GATEWAY CRITICAL SERVICES

June 9, 2022

Case Study #11: A Pinched Wire is Cause for Alarm

Our client called our NOC with a persistent Battery Overtemperature Warning alarm. After multiple site visits and new parts installation, our field engineer determined a pinched wire was causing the alarm.

May 24, 2022

Case Study #10: UPS Batteries on Thermal Runway

Our client, experiencing a thermal runway emergent situation with their UPS batteries, needed a quick response. Within two hours of receiving the call to our NOC, our field engineer arrived at the site, assessed the situation, and recommended a replacement battery cabinet for the client.

May 5, 2022

Case Study #9: An Empty Tank Threatened Uptime

Our client’s generator, previously sitting at about ½ tank, was low. They had a scheduled power outage with the Utility Company and did not expect the fuel to last at the current level. Our NOC provided assessment and scheduled a fuel delivery for the next day.

March 21, 2022

Case Study #8: A Case of a UPS in Bypass

Multiple outdated parts on our client's newly contracted UPS unit resulted in its bypass.

December 10, 2021

Case Study #7: UPS Failure From Outdated Parts

A case of outdated parts leading to UPS failure.

March 25, 2021

Case Study #6 UPS Battery Emergency Call at a Home Improvement Store

December 6, 2020

Case Study #5 UPS Cooling Fan Replacement

November 30, 2020

Case Study #4: Emergency Call During a PM Service Visit

September 1, 2020

Case Study #3 Parts availability/UPS Bypass

Parts availability/UPS in bypass

July 22, 2020

Case Study #2 Power Conditioning UPS System

Case Study #1 - Discontinued UPS System