Facility Gateway Corporation (FGC) appreciates the criticality of power generation and that generator downtime is not an option. Whether your generator is used for prime power or for power backup, preventative maintenance (PM) will provide uninterrupted power as you need it. In case of emergency situations, you will receive power generator maintenance on a priority basis. FGC maintains and services all major generator brands throughout the U.S. and will provide a regular maintenance schedule as recommended by the generator manufacturer.
We rely on our service vendor network of 1000+ technicians to provide industry leading comprehensive third party generator maintenance. We have primary and secondary technicians in all major markets and take pride in implementing your MOP & SOP requirements. Every generator is taken care with the same industry best practices and procedures so that your can have peace of mind. Let us be your single source provider and ensure 100% uptime by taking a proactive and preventative approach to your generator maintenance.
What Your Generator Preventative Maintenance (PM) Will Include:
+ Full service contracts that include parts and labor coverage
+ 2, 4, & 8 hour guaranteed response times
+ PM only options
+ National parts
+ Master distributor of all major brands
+ T&M rates available
+ 24/7/365 emergency dispatching
+ Over the phone triage services
+ National Operations Center (NOC)
+ SLA contracts available with KPIs
+ National rebate incentives
+ Primary and secondary field technicians available in most locations
+ Custom written MOPs and SOPs
Additional Power Generator Maintenance Services:
+ General inspection
+ Troubleshooting and system diagnostics
+ Lubrication service
+ Cooling system service
+ Fuel system service
+ Servicing and testing batteries
+ Regular engine exercise
+ Battery inspection and cleaning
+ Changing fuel and air filters
Knowing that different vendors may provide timelier, more cost-effective support than the OEM; FGC will leverage these savings and speed for the customer when possible. Understanding when OEM support is necessary and when it is not is essential in providing the most reliable uptime, maintenance and budgetary savings for our customers. Optimizing support requirements versus cost is essential in program managing facility requirements, and FGC is uniquely prepared to assist.
For third party generator maintenance, FGC maintains its own in-house National Operations Center (NOC) for dispatching and monitoring customers' service tickets. Ticketing and emergency calls are worked by trained FGC staff knowledgeable in critical facility nomenclature and procedures. Unlike other NOCs, whose purpose is to service as many different types of customers as possible, FGC's expertise in critical power and cooling is unsurpassed.